In the process of offering services to the public we may collect personal information. This policy outlines how we collect the information, how it is used and how we keep it secured.

What information do we collect?
Users of the website may choose to provide information when they:

  • Setup a user account or register for services
  • Fill out self assessment questionnaires
  • Request further service or advice by email or phone

Additionally, non-identifying information may be automatically collected. This information is used to improve our website and is not linked to any one individual. Information may include:

  • Computer hardware/software
  • Browser
  • Location and/or IP address
  • Pages viewed
  • Cookies

How do we use the information?
We will only contact you when you have given us expressed permission to do so. Information you have voluntarily provided may be used to provide more customized service to you when you contact us. If you have signed-up to receive e-alerts you will receive them by the method you selected. You can unsubscribe from this service at anytime. Information you provide when you sign-up for services is provided to Health Canada as an aggregate statistic. No identifiable personal information is shared as part of this reporting.

How do we protect your information?
We respect your privacy and take the security or personal information seriously. Only authorized employees have access to personal information and do so in compliance with our internal policies and procedures. We also take electronic measures to safeguard your information and the security of our website. The Newfoundland and Labrador Personal Health Information Act (PHIA) has established rules regarding “collecting, using and disclosing individuals’ confidential personal health information. PHIA also sets out the rights of residents of the province regarding obtaining access to and exercising control of their personal health information.” The Helpline follows these guidelines (for Custodians of personal health information) to protect the privacy of our clients.

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