The Smokers’ Helpline is here to help you.

The Smokers’ Helpline offers counselling, support, tools and resources to help you quit smoking and stay smoke free. All our services are free and available to everyone in Newfoundland and Labrador.  

We can help you quit smoking in a number of ways
Because everyone is different, we offer a variety of services, tools and support systems. You can use all of them or just the ones you need. You can call us just once or as often as you need. You can even arrange to have us call or text you if that’s what works best for you. Just click on a title below to find out more information about each of our services.

Quit support online

Some people prefer to be contacted and/or counselled by email instead of by telephone. If this is your preference, your professional smoking cessation counsellor will use email to communicate with you.

Your e-counsellor can:

  • give one-on-one counselling sessions on an individual basis by email.
  • help you develop your own personal quit plan and offer support.
  • answer your questions.
  • refer you to local services like support groups.
  • let you know where you can get more information or printed materials.

Register here.
The Smokers’ Helpline Interactive Tool Suite is a web-based service available 24 hours a day, 7 days a week that you can access anytime through the convenience of your home computer, cell phone, or tablet.

Our website offers tips, interactive tools, and support to help with quitting smoking. You will be able to find information and prepare for some of the challenges that you might face, like how to deal with cravings or what kind of nicotine replacement therapies are available.

Get started today by visiting The Quit Journey or trying our taking a How ready are you? quiz.

To contact us by email
Get inspirational and motivational text tips sent straight to your mobile phone. Our participants have found these to be very helpful.

Quit support by phone

When you call the Smokers’ Helpline, your call will be answered by a professional smoking cessation counsellor. They are available to answer any questions you have on the spot, or you can get set up to receive ongoing personalized counselling and support.

To reach us by telephone, just dial our toll free number: 1-800-363-LUNG (5864)
The Smokers’ Helpline hours of operation are:
9 a.m. to 9 p.m. Monday to Thursday
9 a.m. to 5 p.m. Fridays
We have a message manager available to answer calls after hours.

Your counsellor can:

  • give one-on-one telephone counselling sessions on an individual basis.
  • help you develop your own personal quit plan and offer support.
  • answer your questions.
  • refer you to local services like support groups.
  • let you know where you can get more information or printed materials.

You can call us at any stage of the quitting process, whether you’re just thinking about quitting, need help with a quit plan, or need some support after you have quit. You may also call in to the Helpline anytime to receive extra help. You can even call on behalf of someone you care about.

Follow up support: If you are interested in receiving ongoing support from the Helpline, your counsellor will call you up to 6 to 12 times to check-in and help you through the process of quitting. There is no obligation to receive these follow-up calls, however people generally find them really helpful in keeping them on track.

We encourage you to call! Our participants have found our support very helpful.

Quit support by text

Quit support through online communities

You might like to include our online communities in your personal support plan. Connecting with others through our social media networks can help you stay motivated and focused.

Quit support through group programs

Research has proven that getting support is extremely helpful when quitting smoking. Apart from your counsellor, friends, or family, you may wish to join a local support group. Many people find it helps to be with people who understand what you are experiencing.

“You Can Stop By Starting With Us” is a four-week group program for support in quitting and staying smoke free. The program provides tips, resource materials, and the opportunity to build a quit smoking plan. Participants are not expected to quit during the four-week program, but rather to create a good solid plan on how to quit smoking and maintain it. Call the SHL for information about programs in your area.

Not sure if the Smokers’ Helpline is the right route for you? Read some frequently asked questions here.

Our counsellors are ready to answer any question you may have. Dial our toll free number: 1-800-363-LUNG (5864).